Application Support
Free your IT resources from day-to-day tasks.
With SIRUSTI's Application Maintenance and Support services, you spend less time
on the day-in and day-out complexities of running your business applications – and
more time on strategic initiatives.
We can assume
full responsibility for the maintenance, support and enhancement of
any or all of your packaged, web, custom and legacy applications – including SAP,
Oracle, .NET, J2EE, Java,
SAP and
CRM applications.
SIRUSTI's Application Maintenance and Support minimizes the cost, time and risk
associated with upgrades, expansions and consolidations.
Our above services help you to
- Reduce your cost of ownership
- Best change management practice reduces risk of change
- Improves your applications performance
Sirusti's Application Maintenance Solutions include:
- Enhancements and bug fixing
- Forward/backward porting to merge enhancements
with the core product development efforts
- Coordination with development teams for
future releases
- Application bug fixing
- Application enhancements
- Application maintenance
- Database management
- User support
Product support solutions include:
- Managing Service Level
Agreements (SLAs) for our customers by managing multi-tier support programs
- Provide Tier 2/Tier 1 support to end customers
- Provide scripting assistance (creation
and troubleshooting)
- Provide assistance during customer migrations
to new releases
- Provide documentation
of known solutions
for inclusion in knowledge repository
- Conduct performance testing of customer
situations
- Handling support for multiple customer
versions, including multi-lingual versions
